Michael\u2019s Computer Services (hereafter Michael\u2019s Computers) Standard\u00a0Customer Policies<\/p>\n
1. Admission \/ Service:<\/strong><\/p>\n The management reserves the right to refuse service to anyone being unreasonable or anti-social. Abusive or threatening behaviour, language or demeanour to our staff or customers will not be tolerated. We want all our customers to enjoy a pleasant experience and will do all in our power to maintain that. The Safety of our customers and staff is paramount.<\/p>\n 2. Property & Title:<\/strong><\/p>\n All goods must be paid for in full prior to title passing from Michael\u2019s Computers to the customer. All goods remain property of Michael\u2019s Computers until full and cleared payment has been received. Upon completion and full payment, the customer is entitled to receive their equipment plus any additional or amended items back from Michael\u2019s Computers. Michael\u2019s Computers reserves the right to dispose, by whichever method is considered appropriate by the company, any equipment from our premises that are not collected within 60 days of us informing the customer that work has been completed \/ ceased. We will hold you liable for any amounts due for work carried out, any additional transport \/ disposal costs and any cost incurred in chasing\/ collecting the money that is owed. Should any payment be dishonoured, title will be assumed immediately by Michael\u2019s Computers and goods must be given over to Michael\u2019s Computers. Michael\u2019s Computers reserves the right to take possession of such goods and the customer shall be liable for any costs incurred in doing so. The customer also agrees not to interfere or obstruct Michael\u2019s Computers taking possession of goods in this circumstance.<\/p>\n 3. Service Agreements:<\/strong><\/p>\n For upgrade and repair work, once an agreement has been reached by the customer, a verbal instruction from the customer or his \/ her agent to carry out further work shall be construed as an extension of the agreement previously entered into. All additional costs incurred following this work shall be chargeable as outlined during the discussion and \/ or at standard Michael\u2019s Computers rates of work. At times we may be required to open a case \/ component which have an intact \u201cWarranty Void\u201d sticker from the prior dealer \/ manufacturer. If we are required to do so, Michael\u2019s Computers does not accept any inferred liability for the warranty, nor do we accept liability for damage to casing or components except by negligence of our staff.<\/p>\n 4. Warranty:<\/strong> Labour (In House\/On-Site):<\/strong><\/p>\n Due to the sensitivity of electronic components, all work carried out by Michael\u2019s Computers is in a controlled environment and is covered by our own warranty. Should there be any problem with the work carried out, this should be brought to the attention of Michael\u2019s Computers within 48 hours of the machine being delivered, whereupon investigation and \/ or correction work will be carried out. Should the fault be found to be with the work of our technicians, no further charge will be made. Should the fault be found to be with the software or the neglect, willful damage or misuse, a new or unrelated fault, or a recurrence of a fault previously corrected but subsequently failing due to no fault of Michael\u2019s Computers then our standard charges will be payable by the customer.<\/p>\n 5. Warranty: Parts (New):<\/strong><\/p>\n All new components are covered by a 12-month minimum manufacturer\u2019s warranty. To protect both the customer and Michael\u2019s Computers, all machines sealed with a warranty sticker which should only be removed \/ broken by Michael\u2019s Computers Computer technicians. Should the seal be broken \/ removed by anyone else, all warranties covered by Michael\u2019s Computers shall be deemed void and the customer shall have to take the matter up directly with the manufacturer. Certain items are considered to be \u201cconsumables\u201d and these include mice, keyboards, inkjet cartridges, laptop batteries, etc. These items (and all other consumables) are excluded from all warranty provision by Michael\u2019s Computers.<\/p>\n 6. Warranty: Parts (Used):<\/strong><\/p>\n All used components are sold with a 30 day warranty, unless otherwise stated in writing by a director of Michael\u2019s Computers.<\/p>\n 7. Warranty: Systems (New):<\/strong><\/p>\n All new systems built by Michael’s Computers carry a 24 month (2 Year) RTB (Return to Base) hardware warranty as standard. No software warranty is given or implied, other than direct through the producers of the software. All systems are sealed to protect the warranty and should be left intact and not broken\/removed by anyone other than Michael\u2019s Computers technical staff. Should this seal not be intact when the machine is returned to \/ inspected by Michael\u2019s Computers, the warranty provided by Michael\u2019s Computers shall be deemed to have ceased. The customer is entitled to take any warranty matters up with the manufacturers, but the liability of Michael\u2019s Computers shall be deemed ended.<\/p>\n 8.\u00a0 Warranty: Systems (Used):<\/strong><\/p>\n Any second-hand complete system sold is with a 30 day RTB warranty unless otherwise stated in writing by a director of Michael\u2019s Computers.<\/p>\n 9. Warranty: Laptop\/Notebooks (New):<\/strong><\/p>\n All Warranties are provided by the manufacturer, further details will be provided prior to and following purchase or upon request.<\/p>\n 10. Warranty: Laptop\/Notebooks (Used):<\/strong><\/p>\n Any second-hand laptop\/notebook is sold\u00a0with a 30 day RTB warranty unless otherwise stated in writing by a director of Michael\u2019s Computers.<\/p>\n 11. Repair\/Upgrades:<\/strong><\/p>\n Michael\u2019s Computers will carry out the work requested by the customer and as subsequently agreed (See 3 above). Should the machine have any other problems, which are not brought to the attention of Michael\u2019s Computers, we will not undertake any work to rectify those problems unless subsequently agreed to by the customer.<\/p>\n 12. Payments:<\/strong><\/p>\n For all components, service and upgrades\/repairs work, payment is due in full within 7 days of when work is completed \/ goods collected. For new and second hand systems a 50% deposit is required upon order confirmation, and the remainder upon pickup or completion of the system. For items \u201cCollected & Delivered\u201d by Michael\u2019s Computers for repair\/upgrade\/service payment must be made in full before goods are released. This can be done when the items are returned to your premises. All goods remain property of Michael\u2019s Computers until full and clear payment is received. Should any payment be dishonoured, Michael\u2019s Computers reserves the right to recover monies, goods to which title has not passed\/goods provided by Michael\u2019s Computers, as well as costs from the customer until all outstanding amounts and costs are reimbursed and the company is no longer financially impaired by the actions of the customer.<\/p>\n 13. Salvage:<\/strong><\/p>\n We have a large number of machines being worked on at any time and finite space to work in. We reserve the right to dispose of any goods which are removed from customer machines during upgrades\/repair\/service work and then not returned to the customers\u2019 machine. Should the customer wish to retain any old components following the work carried out by Michael\u2019s Computers then the customer should state this prior to any work being carried out. Should this not be done, Michael\u2019s Computers takes no responsibility for the components removed whilst work is in progress or subsequently and reserves the right to dispose of the components at its own discretion and these items shall be deemed to be the property of Michael\u2019s Computers.<\/p>\n 14. Collection of Goods:<\/strong><\/p>\n All goods left for service \/ repair should be collected within 7 days of completion of work being notified to customer, unless prior arrangement for collection is made. All payments are deemed payable within 7 days of when work is completed. Should the customer not collect the goods within 60 days of being informed (by any communication means) that work has been completed, Michael\u2019s Computers reserve the right to sell those goods to offset their costs. We will hold you liable for any monies due for work carried out, any additional transport \/ disposal costs and any costs incurred in chasing \/ collecting the money that is owed.<\/p>\n 15. Refunds:<\/strong><\/p>\n Will only be given against goods that are found to be faulty within the warranty period, subject to those provisions set on above. Should the customer purchase goods that they later decide is not what they want, they may be charged a 20% restocking fee at the discretion of Michaels Computers. All items for refund must be returned within 7 days in unused and original sale condition, along with the original receipt. Faulty items must be returned within 24 hours for full refund. Outside 24 hours, faulty items will be treated as under warranty, and sent to manufacturer for repair\/replacement.\u00a0 NO returns or refunds will be considered on consumable items (such as CD\/DVDs, fans, printer cartridges & toners, software, etc), labour performed, or items returned incomplete or without all original packaging.<\/p>\n 16. Special Order Items:<\/strong><\/p>\n These are deemed to be items ordered specifically upon the verbal or written request of a customer which exceed the usual items carried by Michael\u2019s Computers, i.e. those items that, without specific request or instruction, Michael\u2019s Computers would not normally purchase for or on behalf of a customer or for stock purposes. Full payment of the quoted price is required in these circumstances and may include delivery charges, dependant upon the supplier of the item(s). No refunds will be given on special order items.<\/p>\n 17. Business Ownership:<\/strong><\/p>\n This business is owned and operated by MA & NL Shea, T\/A Michael\u2019s Computer Services, registered office 37 Arthur Street West, Nanango, Qld, 4615. Michael\u2019s Computers, ABN 95 907 995 698, is a registered Computer Sales, Repair and Service business.<\/p>\n","protected":false},"excerpt":{"rendered":" Michael\u2019s Computer Services (hereafter Michael\u2019s Computers) Standard\u00a0Customer Policies 1. Admission \/ Service: The management reserves the right to refuse service to anyone being unreasonable or anti-social. Abusive or threatening behaviour, language or demeanour to our staff or customers will not be tolerated. We want all our customers to enjoy a pleasant experience and will do […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-141","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.mcsit.com.au\/site\/wp-json\/wp\/v2\/pages\/141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mcsit.com.au\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mcsit.com.au\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mcsit.com.au\/site\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mcsit.com.au\/site\/wp-json\/wp\/v2\/comments?post=141"}],"version-history":[{"count":2,"href":"https:\/\/www.mcsit.com.au\/site\/wp-json\/wp\/v2\/pages\/141\/revisions"}],"predecessor-version":[{"id":109884,"href":"https:\/\/www.mcsit.com.au\/site\/wp-json\/wp\/v2\/pages\/141\/revisions\/109884"}],"wp:attachment":[{"href":"https:\/\/www.mcsit.com.au\/site\/wp-json\/wp\/v2\/media?parent=141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}